Better Off Support Services
NDIS Support Coordination
Care Coordination Aged Care Home Care Package (HCP)
Boss is a family owned and run company. Our dedicated Support Coordinator and Care Coordinator’s can help you navigate your NDIS or HCP plan, giving you the confidence to achieve your goals and make the most of your funding.
Contact Us
Phone: 0472 709 616
Email: k.gabb@betteroffsupportservices.com.au
Choice
Dignity
Control
NDIS - Support Coordination
Do you have a NDIS plan that includes Support Coordination? NDIS can be tricky to navigate. Our Support Coordinator has the experience to make your NDIS journey easier for you, your family, and your representatives, explaining what services are available for you to be able to make informed decisions. You will also be supported to decide how you want your services to be provided and who you want to provide them. Kerryn will help you find the right providers that best suit your needs, and describe the services that are being implemented. She can organise Service Agreements according to your allocated budget, help with plan reviews to ensure you receive the funding you need to reach your goals, and help you make the most of your funding by giving you options that best suit your needs and goals.
- Your Initial Consultation can be conducted 2 ways – Face to Face giving you the benefit of meeting your Support Coordinator or virtually- a great tool that works in situations when a Support Coordinator cannot see you in person due to various circumstances. This can either be conducted over the phone or through different online platforms.
- During your initial consultation we will read through your goals together, those stated in your plan, and any other goals you have that are not stated. This is to get a better understanding of what you want to achieve during this plan and how we can best assist you.
- We will discuss what you need/want from a Support Coordinator including things like potential providers, assistive technology needs, support workers, etc. to maintain your choice and control.
- Signing of our Service Agreement allows us access to the Support Coordination funds in your plan. This form includes your and Better Off Support Services’ Rights and Responsibilities whilst receiving services. It also discusses the cancellation policy and how to provide feedback.
- We will ask you to sign a consent form, this form gives you the choice and control over how we utilise, gather, and provide your information. You can withdraw or update your consent form at any time.
What is required at the Initial Consultation
If you have information that relates to your disability it may be useful for your support Coordinator to review. E.g., NDIS Plan, Allied Health reports, medication list, etc. Do not be concerned if you cannot gather all your information, your Support Coordinator can assist you with this.
How we can assist
- Explain to you all the different things you can do with your NDIS Budgets
- Help you to exercise your choice and control
- Find providers that best suit you, your goals and location
- Implement your NDIS plan to get the most out of each budget
- Allow you to have the capacity to manage/direct your own supports
- Explore opportunities and connect you with community and alternative supports
- Understand flexibility around your funding
- Commence services and ensure new support arrangements are working well
- Help you to transition to/from service providers
- Assist you in monitoring your NDIS budget and spending.
Budget Management
1. Self-managed
This is where you are able to claim money from your NDIS plan to pay providers. Providers will invoice you directly for the supports that you have agreed for them to provide.
2. Plan-managed
Your plan management company will make claims and pay your providers on you behalf for supports you have agreed they will provide.
3. – NDIA-managed
Providers will claim payment directly from your NDIS plan based on your active service bookings. NDIA managed participants must always use providers that are NDIS registered.
Plan Reviews
Your Support Coordinator will gather all the evidence obtained during the course of your plan from your different stakeholders, along with a Support Coordination plan review report. It will then be uploaded to NDIS for the plan review meeting. BOSS’s Support Coordinator is also there for you to assist during the plan review meeting to make sure you get the funding required for the duration of the next plan
Aged Care - Care Coordination (Home Care Package)
Care Recipients are the experts of their own care, and it is important that, as people age, they have choice about their care.
How BOSS can help
Our dedicated Care Coordinators can support you in applying for a Home Care Package (HCP) to keep you in your home for longer. We will guide you through the process, ensuring you receive the right package for you and then coordinate the care and supports you need to reach your goals. Better Off Support Services has partnered with Trilogy Care to offer a seamless and professional experience as you navigate the often-confusing journey of applying for and using your HCP funding. BOSS (Better Off Support Services) can play a vital role in care coordination for aged care by providing the following services:
- Comprehensive Assessments: Conduct thorough evaluations of the individual’s needs to create a tailored care plan.
- Personalised Care Planning: Develop and implement care plans that cater to the unique needs and preferences of each elderly individual.
- Effective Communication: Facilitate open and continuous communication between all parties involved, ensuring everyone is informed and on the same page.
- Care Coordination: Coordinate a wide range of services, including medical appointments, home care, transportation, and social activities, to ensure seamless care delivery.
- Regular Monitoring: Monitor the individual’s health and well-being regularly, making adjustments to the care plan as needed to address changing needs.
- Advocacy and Support: Advocate for the individual’s rights and preferences, ensuring they receive respectful and dignified care.
Why Trilogy Care?
Trilogy Care has first-hand experience supporting Australians to self-manage their Home Care Packages. They draw on this experience to empower you to continue to live an independent, healthy, and supported life in the home you love. Together with your BOSS Care Coordinator, our experienced team provides personalised care planning and budget administration, as well coordination of supports, to help you maximise your care hours and wellbeing.
Trilogy Care charges lower management fees than most competitors in the market, with traditional organisations often charging 35% of the package in management fees, before any labour is even costed.
- Lower management fees
- Better hourly rates
- Independence
- Choice
- Transparency
Our Reviews
Absolutely love the work Kerryn does and how caring Kerryn is and has been very helpful with everything and understanding.
I would definitely recommend Kerryn .
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
BOSS’s Support Coordinator is friendly, on time, and has great contacts. Well worth the recommendation from my Plan Manager.
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Kerryn is very friendly understanding and knowledgeable and has found awesome support for me I’d thoroughly recommend.
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Kerryn’s support coordination is exceptional. With deep expertise, empathy and proactive advocacy, she ensures clients receive the best possible outcomes. Highly recommended!
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
BOSS’s Support Coordinator is helpful, approachable and reliable
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Very awesome service and was very helpful.
Trent Withell
Has always been prompt with getting the things participants have needed and kept a clear line of communication with the support team about changes and things available to them. Highly recommend her services.
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Has always been prompt with getting the things participants have needed and kept a clear line of communication with the support team about changes and things available to them. I highly recommend her services.
Trent Withell
Has always been prompt with getting the things participants have needed and kept a clear line of communication with the support team about changes and things available to them. Highly recommend her services.
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
I recently had the pleasure of working with Kerryn from BOSS, and I cannot express enough how grateful I am for their outstanding service. Kerryn is one of the best Support Coordinators in Brisbane.
Trent Withell
Has always been prompt with getting the things participants have needed and kept a clear line of communication with the support team about changes and things available to them. Highly recommend her services.
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
I am an occupational therapist and I have a few clients with BOSS. Kerryn is a fantastic Support Coordinator who advocates the very best for her clients. She is organised, punctual and provides a fantastic service. I highly recommend her support services.
Trent Withell
Has always been prompt with getting the things participants have needed and kept a clear line of communication with the support team about changes and things available to them. Highly recommend her services.
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
Kyle Jamieson
Route agency team are just amazing. We have had some personal websites and dashboards. The team always delivered on time. The best quality with endless iterations. Good Job!
General Queries
What is the service area?
We are based in Brisbane North, we service NDIS and Aged Care HCP QLD wide.
What are your hours
Monday – Friday 8am – 430pm
How does a plan review work
8 weeks prior to the end date of your plan, your Support Coordinator will gather all reports and recommendations from your Allied Health and support workers. This information will then be uploaded to the NDIS portal in time for the plan review date. Your Support Coordinator will also write a report that will be uploaded to the NDIS portal. We will also talk through your goals and update these accordingly.
Contact Form
We want to continuously improve the services we provide. We appreciate your feedback, both good and bad. You can contact us any time or if you would like to leave anonymous feedback you can do so via the contact us link above